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Install the Phlatbed Mobile Application Now

The only app that lets you name your price for your pick-up and delivery on-demand!

SCHEDULE A PICK-UP

Install the Phlatbed App Now

Download on App Store
Download on App Store

Install the Phlatbed Mobile Application Now

The only last mile delivery platform for large items.
What do you need delivered today?

Download on App Store
Download on App Store

About Phlatbed

Phlatbed Connects you to local drivers who can help you move stuff! Moving stuff is not easy, we get it! So we have made it easy, fast, fair, and affordable, the way you deserve to experience it.
What do you want to move today?

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crew@phlatbed.com

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  • Managing Drivers in the On-Demand moving and Delivery economies
 

News

Monday, 08 October 2018 / Published in on demand delivery, on demand moving and furniture delivery, on demand pickup, on-demand delivery, on-demand moving, ondemand delivery, ondemand moving, ondemand moving and furniture delivery

Managing Drivers in the On-Demand moving and Delivery economies

Zero Tolerance or Active Policing of Drivers by On-Demand Moving Apps

There are always bad actors in the On-Demand economy. We have seen Uber, Lyft, Phlatbed, and other companies deal with this issue. Few of these platforms addressed this publicly. We will consider the aforementioned three that have handled this transparently. How well is this managed? Though all the platforms have a star rating system, some of them go a bit further. Moving human beings, versus moving items are two very different challenges.

Phlatbed ondemand moving
Phlatbed ondemand moving

Uber for example will suspend drivers who are rated 4 stars or lower. Phlatbed on the other hand maintains a very public zero tolerance for drivers. One simple offence and the driver is permanently banned from the platform. Does this go far enough? Trust is the cornerstone of the gig economy. An Uber driver who flirts with a passenger is unacceptable behavior. This makes the news constantly. A Phlatbed driver that pulls a no-show, or is unresponsive clearly violates Phlatbed policies. Customers pay for a ride by a stranger. In the case of Phlatbed having you pick up and deliver a valuable item of theirs. While Uber moves human beings, you can’t place a dollar value of human lives. Phlatbed moves items….so a $200 chair is just that. From the company’s Facebook page, an excerpt reads;

“Update: Phlatbed maintains a zero tolerance policy towards abusive or inappropriate language internally, and externally. This is grounds for automatic suspension from the Phlatbed platform.
This includes Drivers, Customers, our Staff, and partners.
Phlatbed supports our Drivers, Customers, Staff, and Partners while ensuring transparency and accountability.”

Trust is a fundamental part of the ondemand model. “The marketplaces are generally peer-to-peer markets, where you can determine other people’s experiences with you,” says Benecke. “If you’re renting a particular service, a community can rate a particular service. Users rate providers, and users are rated by buyers.” This mutual feedback mechanism ensures quality, while the market stabilizes pricing and value.

Using an on-demand moving & delivery app capitalizes on availability and flexibility. You can track your item in real time, chat with your driver in the app, and get your items where you want it, when you want it.

Technology has helped the on-demand marketplace grow. According to a survey conducted by Burson-Marsteller, 45 million Americans today are offering goods and services in the sharing economy used by 86.5 million Americans. This has been to the benefit of the direct consumer and the provider ecosystem.

People are more inclined to trust someone with an established service and good reviews. This feedback mechanism is the currency within these ecosystems…good data!

These firms bring significant economic, environmental, and entrepreneurial benefits including an increase in employment and a reduction in carbon dioxide emissions (in the case of car sharing services for example).

Cheers!

Tagged under: #ondemandmoving, ondemand, ondemand delivery, ondemand furniture delivery, ondemand moving, ondemand moving and furniture delivery, ondemand pickup, uber for moving

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Install the Phlatbed Mobile Application Now

The only app that lets you name your price for your pick-up and delivery on-demand!

SCHEDULE A PICK-UP

Install the Phlatbed App Now

Download on App Store
Download on App Store

Install the Phlatbed Mobile Application Now

The only last mile delivery platform for large items.
What do you need delivered today?

Download on App Store
Download on App Store

About Phlatbed

Phlatbed Connects you to local drivers who can help you move stuff! Moving stuff is not easy, we get it! So we have made it easy, fast, fair, and affordable, the way you deserve to experience it.
What do you want to move today?

  • HOME
  • COMPANY
  • COVERAGE
  • PARTNER PROGRAM
  • NEWS
  • CONTACT
  • ABOUT US
  • HOW IT WORKS
  • SERVICES
  • OUR TECHNOLOGY
  • CAREERS
  • Submit Ticket

COMPANY INFO

Norwalk, Connecticut

crew@phlatbed.com

Connect with us on Social Media

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