A FEW DETAILS

• When you post a moving request, you provide a summary of the Job itself, where you're moving From , and where To, in addition to how much you are willing to pay
• Multiple Drivers Apply or "Bid" to your posted job, you can select a Driver of your choice to complete your posted moving request.
• When you accept a Drivers Bid, you will be charged the agreed amount from your Posted job request. You will also be given access to the Drivers service and contact information. This amount will be paid to the Driver upon completion of the moving request. Phlatbed holds this amount until you mark the job complete or the next business day.
• An email confirmation is sent to both parties.

As a Service Provider

• When you Accept a job posting and are hired for the service, you will be paid the amount offered and accepted by you less a 25% processing service charge.
• Payouts are completed every week, we are working to make this daily or as close to real time as possible. Afterall it would be nice to get paid instantly right?

Phlatbed FAQ

If you have a general question about Phlatbed, you have come to the right place! Though this page answers the most Frequently Asked Questions, it will continue to grow as more inquiries come in.

We are stoked that you have questions, and we developed our Phlatbed FAQ page to answer all your questions to the best of our knowledge. Here is a guide to your questions about Phlatbed.

Phlatbed Driver FAQ

Whether you are curious about being a driver, or you are a current driver with some questions, our Phlatbed Driver FAQ will go into detail about the signup process, how to sign up, what to expect when driving, as well as answer common questions from existing drivers.

• How do I refer a new driver to Phlatbed? Simply send them the Phlatbed link at phlatbed.com


• Can I drive in more than one coverage area? You may drive in more than one area within the same state.


• How much information do I need on my profile? As a Driver, you should always have as much information and very clear pictures of yourself, and your vehicle on your profile. Trust, transparency, and clarity is very important to us, and to customers needing help moving. The clearer your information is, the more jobs you get!


• As a Driver, am I a Phlatbed employee? No, Drivers are not Phlatbed employees, neither are Drivers fulltime or part time employees. Drivers are independent contractors, you make your own hours, time, and utilize your own vehicle and tools, in addition to choosing which moving requests to respond to or not respond to.


• How about Insurance? Drivers are required to carry liability insurance, which will be verified as part of the background screening. Additionally, Phlatbed maintains a One Million Dollar business liability insurance. Furthermore, any claims are updated with local law enforcement and your insurance carrier upon validation.


• What are the benefits of driving for Phlatbed? Use your own vehicle, make your own hours, drive less and earn more. You do not need to drive thousands of miles to make money! Plus...you will be part of an awesome community, who does not like that?


• How do Phlatbed drivers get paid? At signup, you connect your payment account. This can be a debit or credit card linked to your bank account where payments will be deposited into at the end of every payment cycle. It goes straight into your account. You can link up to two cards.


• What are the current new driver promotions Phlatbed is running? Depending on your location, sometimes we waive the $12 background screening fee, and other times we might throw in a regional promotion. So you will have to check in often!


• How much do Phlatbed drivers make? Drivers control their time and how many jobs they choose to respond to, and what price they are willing to charge for each moving job. A typical job runs between $100 and $250, and most jobs run for about 2 -3 hours. This equates to roughly $50 - $80 per hour. Drive less, earn more! Drivers can make as much as they are willing to work.


• Can I provide feedback on a Customer? Absolutely! Feedback is a two-way street. At the end of every job, both Driver and Customer provide feedback on each other, so be nice to each other!

Phlatbed Customer FAQ

A customer is a person who needs to move an item from point A to point B. We know how hard it is when you want to buy something and your biggest headache is getting it where you need it when you need it! Many deals have been missed due to that logistical problem alone! It could be a couch, TV, other furniture, motorcycle, dorm room stuff...anything! We have compiled some of the most common questions we get below so that you can get that item you purchased to where you need it in no time!

• How do Drivers respond to my moving requests? Once you post a moving request, it goes live immediately. Drivers near you will immediately see your posting, and will respond on the spot! You will then select which Driver you want to complete the moving request, upon completion, you provide feedback, job done!


• How much does a moving job cost? You name your price! i.e. how much you are willing to pay for moving help. We have kept it simple! This way you know exactly what your budget is to get your item from point A to point B. It is that simple! Drivers will respond along the price you put forward, and you select which driver is the best match for your request.


• How much information should my job posting contain? At least one clear picture, and as much information on your moving requests will get you good responses. Drivers would like to know as much as possible about your moving request before responding. Include as much details as possible, and good pictures are very important!


• How much information do I need on my profile? As a Customer, you should always have as much information and very clear pictures of yourself on your profile. Trust, transparency, and clarity is very important to us, to both drivers and to customers needing help moving.


• Are the Drivers safe? Every Driver is screened with a full background check including Federal, State, Local, and Driving history including criminal and Sex Offender Registry checks. We also verify their Identification, drivers license, and vehicle insurance. Safety first! You can also read their reviews, and ratings by other users.


• How far in advance should I book my move? You can book your move anytime! However, for future moves, we recommend booking at least 2 days in advance.


• Can the Driver meet me at a furniture store, electronics store, or anywhere I am at the moment? Yes, the Driver will meet you where you are, whether you are at an IKEA, Home Depot, Best Buy, or at Home, or at a tag sale. Wherever you are, the Driver will meet you there to complete the move.


• How do I pay for the moving job? Once you have selected a Driver to complete the job, the job will be scheduled, confirmed, and your card will be charged for the agreed upon price. Once the moving job is completed, the Driver is paid. Phlatbed handles all billing to ensure transparency.


• Are there any cancellation fees? There is a $10 cancellation fee if a job is confirmed, the driver was booked for the job, and the job gets canceled after confirmation. If a driver was not booked for the job, there is no fee!


• How do I contact Phlatbed if I need help? On our contact (or Press) page! You may email, call, Facebook, Tweet, us! No fax though, those are so yesterday!


• How do I communicate with the driver while the job is in progress? You are always in contact with your driver via the chat function in the application. You can also see the gps route on the job as well.


• Do you allow Split Payments? We do not split payments. One job, one payment...company policy!


• How do I refer a new customer to Phlatbed? Simply send them the Phlatbed link at phlatbed.com


• Does Phlatbed have an insurance policy for drivers? Yes we do! Every driver is cleared - Background, Federal, State, Local, Sex Offender Registry, Drivers Licence, Vehicle Registration, and Liability Insurance. Phlatbed disqualifies driver applicants for any violent crime, sexual offence, felony, drug related convictions that appear on background checks. Additionally, after a thorough investigation requiring proof and verification of purchase, Phlatbed offers moving reimbursement on the first $300 on the value of any damaged item during a moving job, in addition to ensuring that both the drivers insurance carrier on file (and associated insurance industry notification databases) AND local law enforcement authorities are duly informed on every claim whether it be damage or theft.


• Can existing Phlatbed users earn free moving credit? Yes you can!
• How do Phlatbed drivers get paid? At signup, you connect your payment account. This can be a debit card linked to your bank account where payments will be deposited into at the end of every payment cycle. It goes straight into your account. You can link up to two cards.


• What should I expect during a Phlatbed moving job? Ensure your moving job contains enough details for your driver. Expect your driver to be there on time once you have booked the moving job. Expect the driver to load the items, drive them to your destination, and unload the items. Also expect mutual feedback, so be nice to each other.


• Will my driver move items into my house bedroom? Drivers are only providing door to door moving services, some people call it curb to curb. Drivers are not expected to move items into your innermost dwellings. This is at the discretion of the driver, so be nice to each other.


• How about One Way Dispositions i.e. dump runs? One way dispositions i.e. dump runs work the same way. Post the job, pick a driver, items are picked up, confirm, and provide feedback!

Critical Response Line

Your Trust and Safety is important to us.We are available around the clock to take care of our community of drivers and customers. If you feel threatened, unsafe, or you are involved in an incident that you believe threatens your personal safety, call the authorities first at 911 or your local emergency assistance line. Then call our Critical Response Line through our call us button.

Helpful Tips

• Look at the Drivers quote and profile. You should always check out your Drivers profile and quote since you will receive multiple responses for moving requests.Take a few moments to compare profiles, ratings, reviews etc before selecting which Driver you want to help you complete your moving request. This way you can compare prices, past reviews and work to get a better sense of what suits your moving needs.


• Look at the Customer's profile and Job posting. As a Driver, you should also look at the Customer's profile, job posting details, and Customer reviews. This helps you determine if it is a job you want to respond to or not.


• Reviews are important! Driver and Customer review offer valuable information on their timeliness, accuracy on profile details (vehicle), performance, communication, and quality of work. Since every Driver is screened and their backgrounds cleared before being eligible to respond to moving requests, Customers also provide additional feedback beyond the safety and eligibility screening. Drivers also provide feedback on Customers as well, so it is a complete ecosystem of mutual feedback loops!


• Pictures are always worth 1,000 words. Quality pictures are important, both on your Driver profile, and as a Customer on your profile or on every moving request job posting. Quality pictures elicit good responses, people are more likely to take action when the presentation is carefully managed.


• Use Sound Judgment! Do not automatically select a Driver with the lowest price. Also, do not automatically select job postings with the highest price. You may want to look closely at the job, profile, responses, and reviews before responding or initiating communication.


• Immediately get help if you feel unsafe, or have any kind of trouble. Call 911 first and always! If any issues arise while your moving request is in process, resolving it with the Driver or Customer is usually successful. If this does not work, contact us as well!


• Trust your Gut! No one is going to move a couch from New York to San Francisco for $20!

Questions, Comments?

We fully understand that this page is a work in progress. It is our readers, after all, who reach out and ask the questions that you see here. If you have a question or comment that you would like to be added, leave it in the comments below and we will happily add it to our list!

Driver Requirements

• Be at least 21 years old.
• Pass ID, National, and Sex Offender background checks.
• Use either a laptop or a mobile device (an iPhone or Android smartphone)
• Reside in the State where you intend to drive



Vehicle Requirements

• Meet your State vehicle inspection and license requirements
• Have a truck (pickup), SUV, VAN in good condition
• Legally registered in State on Drivers License
• Legally and currently insured (provide proof)



Document Requirements

• Have a US drivers license for at least one year
• Provide proof of insurance, and (in most cities) a car inspection.
• Submit a photo of yourself
• Submit Photos of your vehicle