Whether it’s moving items across town, junk removal, or packing and loading help, communication between customer and driver enables trust. When you move stuff, you need all the help you can get. It’s also when you know who your true friends are (that was a joke).
The sharing economy is fundamentally based on trust and transparency. During a move, the ability to chat, track, and communicate gives customers peace of mind. This means they have access to their service provide at any given time. Especially during an experience such as the need to move an item, junk removal, or a simple need for extra packing or loading help.
Drivers and service providers also realize that repeat business comes from a sense of security and trust from their customers. It’s no secret that moving is a stressful event. Drivers that make this easier are the ones who earn the most and are rated highest. Customers are more likely to use a 5 star driver, than a 2 star rated driver. Drivers also provide feedback on their customers.
This builds community, a sense of ownership, and accountability. It also ensures an audit trail in case of disputes. Also, if a need arises to investigate what transpired during the order process. This prevents bad behavior, and fosters accountability throughout the entire process. Bad actors are identified and dealt with, and good actors are identified and rewarded. When both driver and customer are confident in the transparency of the relationship, you get repeat activity. This is why the gig economy continues to grow with the evolving economy. When the economy is great, it may slow down, when the economy gets shaky, the gig economy sees exponential increase in activity.
On-demand moving is exactly that, on-demand. It means you get to move what you need moved when you want to, and where you need it moved to. Fast, easy, cheap, and transparent.